Sales Terms and Conditions

PGP03

By purchasing a device or accessory from this website you agree to our terms and conditions.

Purple Gossip has the right to refuse the supply of goods ordered by you at our discretion in our online store.

1. Grading

All devices are graded from A–C, to indicate the condition and quality of the model.

  • Grade A - The front and rear housing, lens and keypad will be in overall excellent condition. Batteries will not be new. The device will be thoroughly cleaned and all memories reset and cleared. All menu applications and touch screens will be fully working. All software, LCD/LED lights, audio systems will be fully functional. Devices will not have water damage.
  • Grade B - The front and rear housing, lens and keypad will be in overall good condition. Batteries will not be new. The device will be thoroughly cleaned and all memories reset and cleared. All menu applications and touch screens will be fully working. All software, LCD/LED lights, audio systems will be fully functional. Devices will not have water damage.
  • Grade C - The front and rear housing, lens and keypad will be in overall average condition. Batteries will not be new. The device will be thoroughly cleaned and all memories reset and cleared. All menu applications and touch screens will be fully working. All software, LCD/LED lights, audio systems will be fully functional. Devices will not have water damage.

All devices have been reset to factory settings and tested. If they are mobile phones they are Pay As You Go and do not include SIM cards.

2. Deliveries and Delivery Charges

Prices are structured as shown below. Please contact us for further information regarding Royal Mail Courier Insurance values.

Mobile Phones & Devices

Postage and Packaging

Delivery Method

Standard Delivery

FREE (3-5 Working Days)

Royal Mail - Recorded Delivery

Orders under £120

£3.99 incl. VAT (1-3 Working Days)

Royal Mail – 1st Class Recorded Delivery

Orders over £120

£6.00 incl. VAT (Next Working Day Delivery)

Royal Mail – Special Delivery

Accessories*

Postage and Packaging

Delivery Method

Cases, Headphones, Tablet Cases, USB Data Cables, Protective Socks

£0.99 incl VAT (1-5 Working Days)

Royal Mail – 2nd Class

Screen Protectors, Memory Cards, Stylus Pens

£0.49 incl VAT (1-5 Working Days)

Royal Mail – 2nd Class

Mains Chargers, Car Chargers

£1.99 incl VAT (1-5 Working Days)

Royal Mail – 2nd Class

*Please note, if an accessory is purchased with a device or mobile phone, the postage & packaging options for mobile phones and devices will apply.

Via Royal Mail - Recorded / Special Delivery:

  • All deliveries are made within working hours and require a signature. If there is no-one available to sign for the package a card shall be left and your goods will be held at your local collection office. Proof of ID & address will be required when collecting your package. If a collection is not made within the given time period - your parcel will be returned to Purple Gossip and we will contact you to arrange a second delivery. In this instance a second delivery charge will be made.
  • All orders are dispatched within 2-3 working days after full payment has been received.
  • Purple Gossip cannot be made responsible for any delays with the Royal Mail service.
  • All deliveries are sent to the credit/debit card holder's address.
  • In exceptional circumstances we reserve the right to use alternative methods of shipment.
  • Please note that, currently, we only ship goods within the UK & Channel Isles. Orders for customers outside the UK will not be processed.

3. Refunds and Returns – 6 month money back guarantee for mobile phones & accessories and 14 Day money back guarantee for Devices

Purple Gossip operates a 6 month guarantee period for Mobile Phones and Accessories, and 14 working days for Devices. Any goods that are deemed to be faulty within these guarantee time periods will need to be returned to Purple Gossip at the customer’s cost. A full refund or exchange including cost of posting the item/s shall be credited to the customer.

Similarly, goods that are deemed unsuitable (within the first 7 days after delivery) will need to be returned to Purple Gossip at the customer’s cost. A full refund including cost of posting the item/s shall be credited to the customer. Any items that the customer deems to be unsuitable after the initial 7 days will still need to be returned at the customer’s cost. A full refund (for goods only) or an exchange can be offered, although the cost of returning the item will not be credited. Customers will also incur an administration fee of £5 if the item is deemed unsuitable and notification of unsuitability is made more than 7 days after receipt of the item(s).

When returning the goods, we advise you to insure against loss or damage in transit. Credit will not be given for goods that are subsequently lost or damaged. The cost for the service to return items is minimal and is payable at the Post Office Counter at the time of posting.

If the goods are faulty or damaged on arrival, then a credit will be given for the return of the package - subject to product inspection. The responsibility & cost of returning the goods to Purple Gossip lies with the customer.

Items should be returned in the exact condition they were received with all original packaging, contents, instructions and inserts.

Purple Gossip will not refund faulty goods that have been damaged through misuse or accidental damage.

Faults found after unlocking of mobile phones yourself or by using another provider will not be the responsibility of Purple Gossip and will not be replaced or refunded.

Purple Gossip will not refund any costs for any unlocking services provided by another company under any circumstances.

Any returns should be sent to the address below:

Purple Gossip
PO BOX 214
Boston
PE21 1DH

When returning the goods please include the order receipt and write on it "please refund" and the reason for the return.

4. Acknowledgement and Acceptance of your Order

We will notify you by email to confirm receipt of your order. At this point the contractor for our sale and your purchase of the goods shall be made on the terms set out herein and the contract shall be formed at the place from which our Confirmation of Order email is sent to you. You may print this page from the website to be kept for your own records.

5. Fraud Prevention

  • If an order exceeds £250, Purple Gossip may require documentation to show proof of name and address. These can be returned by email, fax or post prior to the dispatch of the order; we will e-mail you if this is the case.
  • Details of the IP address are noted at point of purchase.
  • Credit Card Fraud is considered a serious offence and legal proceedings will be undertaken if any transaction is deemed fraudulent.
  • Purple Gossip reserve the right to decline any order we suspect to be fraudulent.
  • Occasionally the decision will be made not to process an order if further security information has been requested and not obtained. The order will not be processed and no payment will be debited from the card used to make the purchase.

6. Unlocking Mobile Phones

A selection of handsets provided by Purple Gossip have been unlocked. A list is always provided in the phone’s specification with details of what network the phone is compatible with. Unlocking a locked phone yourself or by another provider would be done at your own risk and is not the responsibility of Purple Gossip. Faults detected after attempting unlocking will be exempt from the terms & conditions. Please see Returns and Refunds section.

7. Fundraising for Schools Scheme

Fundraising for Schools is managed by Purple Gossip in conjunction with The Recycling Factory (TRF), a division of Dynamic Cassette International. A 5% commission is paid to schools for phones purchased through Purple Gossip. In order to receive commission, schools must have an account set up with TRF and the school’s name must be highlighted at checkout. Commission is calculated as 5% of the sale price of the phone, and does not include delivery costs.

Settlement of Accounts

TRF will pay commission to schools via bank transfer.

Payments will only be issued for accounts with a balance of £20.00 and payments will be made on a monthly basis.

The issue of the bank transfer by TRF will constitute full discharge of the outstanding balance. Where receipt of payment is disputed by the Account Holder, investigation and the repayment of any monies will be solely at the discretion of TRF.

In the event of refunds for purchasers, commission will be deducted accordingly.

VAT Registered Account Holders

If a school is VAT registered, this must be declared when signing up for an account. To receive payment, the Account Holder must submit an appropriate VAT invoice (TRF will send a VAT request prior to this). On receipt by TRF, the VAT invoice must be legible and not defected in any way. Failure to provide a valid legible VAT invoice will result in payment being held until the appropriate documentation has been received by TRF.

Individuals

Individuals supporting their school with this scheme simply need to reference their school at checkout. The commission earned for the school is at no cost to the consumer.

8. Disclaimer

  • The use of the products sold on our website is solely the responsibility of the intended user, Purple Gossip will not be held responsible for an injury, accident, illness that may occur or misuse of any product purchased from us.
  • Any items with defects would be dealt with by the original manufacturers. Purple Gossip will not admit responsibility for any item causing any damage or illness or accident. Any product purchased from us which is supposedly defective should be sent to the manufacturer for analysis.
  • Purple Gossip is acting as a distributor of any items purchased and will not be responsible to deal with any defective item after the stated guarantee period has ended.
  • Any side affects experienced from a product on our site will be the responsibility of the user. Purple Gossip endeavour where possible to give accurate and concise descriptions of items where required. Further information can be obtained by contacting Purple Gossip or the original manufacturer by telephone, email or letter.
  • Product item images are example images only. Please contact sales at Purple Gossip to request further information on handset grades.

9. Data Protection

By placing an order with us and/or giving data to us you confirm & agree that the information you provide will be held on Purple Gossip's database & may be shared with other divisions within our company. We will then email our monthly e-newsletter to the supplied email address. You can cancel subscription to the e-newsletter at any time by emailing Purple Gossip.


Revision 13 Date 03.01.2013

Repair Service Terms and Conditions

1. Quotation

The repair price quoted reflects an estimate only, based upon the information that you have provided. If we find that the information you have provided was inaccurate, or if there is more repair work needed on your phone(s), the price to repair your phone(s) may differ from the original price quoted. In this instance, we will contact you immediately before commencing the repairs to your phone. All quotations are valid for up to 14 days. After this period, a new quote will be issued if necessary.

2. Inspection

We will charge an ‘Inspection Fee’ of £10.00 incl. VAT in the following circumstances:

  • If we find the fault information provided was inaccurate and we provide you with an updated quotation which you then refuse.
  • If you cancel the refurbishment/repair once the phone(s) has been sent to us and/or we are in possession of the phone(s).

The ‘Inspection Fee’ will not apply in the following circumstances:

  • If we cannot complete the refurbishment/repair due to being unable to source the correct parts.
  • If, in the unlikely event the repair is beyond our expertise.
  • If the phone is sent in for free diagnosis and the quote is declined.
  • If the phone is sent in for free diagnosis and the phone(s) is beyond economical repair.
  • If, at our sole discretion we find the phone(s) to be beyond economical repair and you give us written permission to retain the phone(s) to use for spare parts.

3. Turnaround time

We aim to have all refurbishments/repairs completed and dispatched within 3 – 5 working days* from receipt of the phone(s). You will receive a confirmation email upon receipt of your phone and upon being dispatched.

4. Data

Purple Gossip endeavour to retain any data on your mobile phone; however we will not be held responsible for the loss of data, including:

  • Ringtones
  • Photos
  • Videos (MP4)
  • Music (MP3, AAC)
  • Messages
  • Contacts
  • Custom settings (Profiles)

We strongly recommend that you backup your mobile phone before sending it in for repair.

5. Accessories

Please include your battery as we will need this to diagnose and test your phone. Other accessories are not required, unless we have specifically requested them. These accessories include mains chargers, car chargers, USB data cables, headphones, SIM cards and memory cards. We will not take responsibility for any lost accessories that are sent with your phone.

6. Postage

Quotations include FREE return postage unless otherwise stated. Repaired phone(s) are returned by Royal Mail Recorded post, Royal Mail Special Delivery (Next Day) or by 48 hour Courier.

Purple Gossip cannot be held responsible for any delays, losses or damage incurred by the service provided by Royal Mail or the courier service. Saturday deliveries are available at an additional cost. A tracking number is available upon request for every phone returned.

When sending your phone in for repair, we strongly advise that you insure against loss or damage in transit. Credit will not be given for that are subsequently lost or damaged. The responsibility & cost of sending your mobile phone to Purple Gossip lies with the customer. All mobile phones for repair should be sent to the below address and include your repair reference number:

Purple Gossip Repairs
PO BOX 214
Boston
PE21 1DH

7. Warranty

Purple Gossip operates a 6 month guarantee for all repaired mobile phones. If, in the unlikely event, the same fault appears within this guarantee period, the mobile phone(s) should be returned to Purple Gossip at the customer’s cost. Cost of postage will be refunded if the fault is found upon inspection.

If the fault is related to the initial repair, Purple Gossip will carry out the repair and return the phone(s) free of charge. If the fault is not related to the initial repair, Purple Gossip will issue a new quotation. If you refuse the new quotation we will charge the return postage and return the phone(s) you.

All repaired mobile phones are fully tested prior to dispatch.

Please be aware that if your mobile phone(s) is still under warranty with the manufacturer, any refurbishing/repairs we carry out may invalidate that warranty.

*Turnaround times may be affected due to delivery of parts.


Revision 2 Date 03.01.2013